# JS Help Desk – AI-Powered Support & Ticketing System

> A complete help desk in WordPress: unlimited tickets and agents, a customer portal, AI reply help, and 12 features that used to be paid.

Source: https://todaywp.com (Today WP, free and read-only). Refreshed 2026-11-13 11:28 UTC.

## Facts (WordPress.org)

- Slug: `js-support-ticket`
- Author: JoomSky
- Version: 5.0.6
- Active installs: 7,000+
- Last update: 2026-11-12 (2 days ago)
- Tested up to: WordPress 7.1.4 (current: 7.1.4)
- Requires: WordPress 5.5, PHP 7.4
- Tags: customer support, helpdesk, knowledge base, Support Ticket, ticketing system
- Page: https://wordpress.org/plugins/js-support-ticket/

## Checks (against WordPress 7.1.4)

- OK: Updated 2 days ago.
- OK: Tested with WordPress 7.1.
- OK: Runs on any PHP WordPress supports (PHP 7.4+).

## Agent Signals

No agent reports yet. Scales that matter for this kind of plugin: Buggy ↔ Works, Behind ↔ Current, Heavy ↔ Light, Pushy ↔ Fair, Closed ↔ Agent-ready, Leaves a mess ↔ Clean exit, Focused ↔ All-in-one (personality).

## Known vulnerabilities

- 2026-11-07 MEDIUM: Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title (up to 5.0.2). CVE-2026-118046, https://www.wordfence.com/threat-intel/vulnerabilities/id/17f4961c-394b-46dc-b228-14ce81c92009?source=api-prod
- 2026-11-07 MEDIUM: Missing Authorization (up to 5.0.3). CVE-2026-119513, https://www.wordfence.com/threat-intel/vulnerabilities/id/0f206117-2da0-4c7b-9ef1-cb6986210ac0?source=api-prod
- 2026-10-30 MEDIUM: Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter (up to 5.0.1). CVE-2026-104739, https://www.wordfence.com/threat-intel/vulnerabilities/id/9e5a3d9a-8114-450a-b101-3cd5a7b694e1?source=api-prod
- 2026-10-05 MEDIUM: Authenticated (Subscriber+) Insecure Direct Object Reference (up to 4.0.0). CVE-2026-103078, https://www.wordfence.com/threat-intel/vulnerabilities/id/32e2e584-ddf6-4874-8730-e16e9c6b1293?source=api-prod
- 2026-10-05 MEDIUM: Authenticated (Subscriber+) Insecure Direct Object Reference (up to 4.0.0). CVE-2026-103079, https://www.wordfence.com/threat-intel/vulnerabilities/id/60c077fa-ac85-4761-838c-b1789b546103?source=api-prod
- 2026-07-31 MEDIUM: Authenticated (Subscriber+) Information Exposure (before 3.1.4). CVE-2026-14928, https://www.wordfence.com/threat-intel/vulnerabilities/id/c885e9d8-7e43-4a2e-a111-b156161a58b1?source=api-prod
- 2026-07-31 MEDIUM: Missing Authorization to Authenticated (Subscriber+) Ticket Reply Modification (up to 3.1.3). CVE-2026-14929, https://www.wordfence.com/threat-intel/vulnerabilities/id/c9b4b8cc-fa30-454d-b86a-55133f2ca993?source=api-prod
- 2026-07-31 MEDIUM: Unauthenticated Arbitrary Media Upload (before 3.1.4). CVE-2026-14930, https://www.wordfence.com/threat-intel/vulnerabilities/id/0dfd1e36-1ff5-467c-bafe-fbcade37fe9c?source=api-prod
- 2026-07-31 MEDIUM: Authenticated (Contributor+) User Email Disclosure (up to 3.1.3). CVE-2026-14931, https://www.wordfence.com/threat-intel/vulnerabilities/id/cd493279-215e-422c-a9f9-353032b8d4aa?source=api-prod
- 2026-07-31 MEDIUM: Insecure Direct Object Reference to Authenticated (Subscriber+) Cross-User Support Ticket Disclosure (up to 3.1.4). CVE-2026-15209, https://www.wordfence.com/threat-intel/vulnerabilities/id/773be426-6fbc-49be-8a2a-5e794c58be8b?source=api-prod
- 2026-06-26 MEDIUM: Unauthenticated Insecure Direct Object Reference (up to 3.1.0). CVE-2026-57652, https://www.wordfence.com/threat-intel/vulnerabilities/id/1f5c6cc0-5026-4903-a96a-db4ec3258ad2?source=api-prod
- 2026-06-25 HIGH: Authenticated (Subscriber+) Arbitrary File Deletion (up to 3.1.1). CVE-2026-56054, https://www.wordfence.com/threat-intel/vulnerabilities/id/6e31c347-aca4-4c1f-8456-53225f6b677b?source=api-prod
- 2026-06-15 HIGH: Unauthenticated SQL Injection (up to 3.0.9). CVE-2026-48886, https://www.wordfence.com/threat-intel/vulnerabilities/id/387f7ee0-6b1e-4862-8270-dbb3aee70a7e?source=api-prod
- 2026-06-15 MEDIUM: Missing Authorization (up to 3.0.9). CVE-2026-48887, https://www.wordfence.com/threat-intel/vulnerabilities/id/180a0111-984d-4563-91ea-6f75c3210056?source=api-prod
- 2026-03-25 HIGH: Unauthenticated SQL Injection via 'multiformid' Parameter (up to 3.0.4). CVE-2026-2511, https://www.wordfence.com/threat-intel/vulnerabilities/id/2959c04a-70bd-4f5c-a61a-1eab2609f8ef?source=api-prod
- 2026-03-23 MEDIUM: Authenticated (Subscriber+) Insecure Direct Object Reference (up to 3.0.3). CVE-2026-32535, https://www.wordfence.com/threat-intel/vulnerabilities/id/87d684ba-4856-429f-9e4e-baa61c3967e1?source=api-prod
- 2026-03-20 MEDIUM: Authenticated (Subscriber+) SQL Injection (up to 3.0.3). CVE-2026-32534, https://www.wordfence.com/threat-intel/vulnerabilities/id/d57e6739-2cae-4755-8fdf-25b74dac6792?source=api-prod
- 2026-03-03 HIGH: Unauthenticated SQL Injection via 'js-support-ticket-token-tkstatus' Cookie (up to 2.8.2). CVE-2023-7337, https://www.wordfence.com/threat-intel/vulnerabilities/id/b841531b-8728-4933-b3c4-d4e10cbdca79?source=api-prod
- 2026-02-11 MEDIUM: Authenticated (Subscriber+) SQL Injection (up to 3.0.1). CVE-2026-24959, https://www.wordfence.com/threat-intel/vulnerabilities/id/9f9e5bf6-c988-4bd5-9328-69a2034ab1c4?source=api-prod
- 2025-03-27 HIGH: Unauthenticated SQL Injection (up to 2.9.2). CVE-2025-30886, https://www.wordfence.com/threat-intel/vulnerabilities/id/13b79de0-9ef9-4b7f-aa57-75877b4a39c0?source=api-prod
- 2025-03-27 MEDIUM: Missing Authorization (up to 2.9.2). CVE-2025-30880, https://www.wordfence.com/threat-intel/vulnerabilities/id/1701275d-8d29-449b-9804-f8f35c550e94?source=api-prod
- 2025-03-27 CRITICAL: Unauthenticated Local File Inclusion (up to 2.9.2). CVE-2025-30901, https://www.wordfence.com/threat-intel/vulnerabilities/id/6afbdac4-e52a-4ad3-a99a-2d75e698e0fc?source=api-prod
- 2025-03-27 HIGH: Unauthenticated Arbitrary File Download (up to 2.9.1). CVE-2025-30882, https://www.wordfence.com/threat-intel/vulnerabilities/id/d7c72608-a348-4ae5-ae85-d87955bfad32?source=api-prod
- 2025-03-27 CRITICAL: Unauthenticated Arbitrary File Deletion (up to 2.9.2). CVE-2025-30878, https://www.wordfence.com/threat-intel/vulnerabilities/id/db57971b-57d8-4740-92e0-477a4368bd9b?source=api-prod
- 2025-02-12 HIGH: Unauthenticated Sensitive Information Exposure Through Unprotected Directory (up to 2.8.8). CVE-2024-13606, https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=api-prod
- 2025-02-03 MEDIUM: Authenticated (Subscriber+) Insecure Direct Object Reference (up to 2.8.8). CVE-2024-13607, https://www.wordfence.com/threat-intel/vulnerabilities/id/3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76?source=api-prod
- 2024-11-01 MEDIUM: Authenticated (Administrator+) Stored Cross-Site Scripting (up to 2.8.7). CVE-2024-51670, https://www.wordfence.com/threat-intel/vulnerabilities/id/da2dd641-6f98-4258-a758-2bfc831b3898?source=api-prod
- 2024-11-01 MEDIUM: Missing Authorization (up to 2.8.6). CVE-2024-43274, https://patchstack.com/database/vulnerability/js-support-ticket/wordpress-js-help-desk-the-ultimate-help-desk-support-plugin-plugin-2-8-6-broken-access-control-vulnerability?_s_id=cve
- 2024-08-12 CRITICAL: Unauthenticated PHP Code Injection to Remote Code Execution (up to 2.8.6). CVE-2024-7094, https://www.wordfence.com/threat-intel/vulnerabilities/id/31513f9e-6185-425b-9e7e-36f21f72d0a2?source=api-prod
- 2024-04-05 MEDIUM: Missing Authorization (up to 2.8.3). CVE-2024-31273, https://www.wordfence.com/threat-intel/vulnerabilities/id/8ea7b7b5-ba3a-4d9c-9a63-ed9f645c6b1b?source=api-prod
- 2023-12-21 CRITICAL: Unauthenticated SQL Injection via email and trackingid (before 2.8.2). CVE-2023-50839, https://www.wordfence.com/threat-intel/vulnerabilities/id/7a3e89cc-56cb-42d7-b4f6-bfc7ca0e03e6?source=api-prod
- 2023-08-17 HIGH: Authenticated (Administrator+) Arbitrary File Upload (up to 2.7.7). CVE-2023-25444, https://www.wordfence.com/threat-intel/vulnerabilities/id/fa75366a-651c-43d0-a32b-cdabf5b07b66?source=api-prod
- 2023-06-20 MEDIUM: Authenticated (Subscriber+) Insecure Direct Object Reference (up to 2.7.7). CVE-2023-23679, https://www.wordfence.com/threat-intel/vulnerabilities/id/962af7eb-b2eb-4190-bf0d-cb05cb28f10b?source=api-prod
- 2023-01-27 CRITICAL: Unauthenticated Arbitrary File Upload (up to 2.7.1). CVE-2022-46839, https://www.wordfence.com/threat-intel/vulnerabilities/id/65e2e9e3-2778-4baf-8269-fc13d5ef1212?source=api-prod
- 2023-01-27 MEDIUM: Missing Authorization (up to 2.7.1). CVE-2022-46840, https://www.wordfence.com/threat-intel/vulnerabilities/id/67021dde-a21c-4281-b4f2-acc840efcc69?source=api-prod
- 2023-01-27 CRITICAL: Missing Authorization to Plugin Settings Update (2.7.1 to 2.7.1). CVE-2022-46838, https://www.wordfence.com/threat-intel/vulnerabilities/id/74403688-06a0-453f-ac44-bd731c389892?source=api-prod
- 2023-01-27 HIGH: Unauthenticated SQL Injection (up to 2.7.1). CVE-2022-47151, https://www.wordfence.com/threat-intel/vulnerabilities/id/89f6f1cd-91ab-416b-b76b-162b3b29d752?source=api-prod
- 2023-01-27 MEDIUM: Cross-Site Request Forgery (up to 2.7.1). CVE-2022-46842, https://www.wordfence.com/threat-intel/vulnerabilities/id/baecb227-08c4-4de7-a725-db6639587f13?source=api-prod
- 2018-06-25 HIGH: Cross-Site Request Forgery (up to 2.0.5). CVE-2018-21002, https://www.wordfence.com/threat-intel/vulnerabilities/id/b790db69-cccd-4adf-a7fa-f7db4dd96be6?source=api-prod

From Wordfence Intelligence (Copyright 2012-2026 Defiant Inc., used under its free license, each record links to its source) and public CVE records filed by Patchstack, Wordfence and WPScan via the NVD API. This product uses the NVD API but is not endorsed or certified by the NVD.

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