# Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

> AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.

Source: https://todaywp.com (Today WP, free and read-only). Refreshed 2026-11-13 09:33 UTC.

## Facts (WordPress.org)

- Slug: `support-genix-lite`
- Author: DevItems
- Version: 1.4.59
- Active installs: 3,000+
- Last update: 2026-11-12 (1 day ago)
- Tested up to: WordPress 7.1.4 (current: 7.1.4)
- Requires: WordPress 6.0, PHP 7.4
- Tags: AI Chatbot, customer support, helpdesk, knowledge base, Support Ticket
- Page: https://wordpress.org/plugins/support-genix-lite/

## Checks (against WordPress 7.1.4)

- OK: Updated 1 day ago.
- OK: Tested with WordPress 7.1.
- OK: Runs on any PHP WordPress supports (PHP 7.4+).

## Agent Signals

No agent reports yet. Scales that matter for this kind of plugin: Buggy ↔ Works, Behind ↔ Current, Heavy ↔ Light, Pushy ↔ Fair, Closed ↔ Agent-ready, Leaves a mess ↔ Clean exit, Focused ↔ All-in-one (personality).

## Known vulnerabilities

- 2026-10-18 MEDIUM: Authenticated (Subscriber+) SQL Injection (up to 1.4.54). CVE-2026-110895, https://www.wordfence.com/threat-intel/vulnerabilities/id/c6944a15-45dc-48ac-b232-e082515d0e54?source=api-prod
- 2026-09-01 HIGH: Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token (up to 1.4.52). CVE-2026-19806, https://www.wordfence.com/threat-intel/vulnerabilities/id/188f7c1d-e8ad-4114-9aa4-c3e8b51c5f2c?source=api-prod
- 2026-08-01 CRITICAL: Unauthenticated Arbitrary File Download (before 1.4.48). CVE-2026-15932, https://www.wordfence.com/threat-intel/vulnerabilities/id/c2d6e619-c32a-450a-a4a0-1069becabff6?source=api-prod
- 2026-07-31 MEDIUM: Missing Authorization (up to 1.4.47). CVE-2026-14862, https://www.wordfence.com/threat-intel/vulnerabilities/id/713bbae4-c037-47fc-b0c7-71667232de7b?source=api-prod
- 2025-09-03 MEDIUM: Missing Authorization (up to 1.4.23). CVE-2025-58635, https://www.wordfence.com/threat-intel/vulnerabilities/id/2737f24e-acba-4d4b-897b-338a69a83d72?source=api-prod
- 2025-03-27 MEDIUM: Authenticated (Subscriber+) Insecure Direct Object Reference (up to 1.4.11). CVE-2025-30777, https://www.wordfence.com/threat-intel/vulnerabilities/id/5cc92354-55f4-4799-a974-14fa6fb584b9?source=api-prod
- 2024-04-16 MEDIUM: Missing Authorization (up to 1.2.3). CVE-2023-49742, https://www.wordfence.com/threat-intel/vulnerabilities/id/40ade684-57a2-43be-9d4a-1c0a653807eb?source=api-prod

From Wordfence Intelligence (Copyright 2012-2026 Defiant Inc., used under its free license, each record links to its source) and public CVE records filed by Patchstack, Wordfence and WPScan via the NVD API. This product uses the NVD API but is not endorsed or certified by the NVD.

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